Cancellation Policy

Cancellation 

If the order is canceled within 48 hours, including weekends, the deposit will be fully refunded.

After 48 hours, the deposit will not be refunded if the order is canceled. For customized orders, there is no return or exchange.

Modification Cancellation

Any cancellation during the production period is prohibited. The dresses are not returnable or exchangeable.

 

Lost Packages

  • In some circumstances that are beyond our control, we are not liable for lost and damaged packages during transportation or delays due to serious weather conditions, strikes, natural disasters, carrier negligence, etc. Should you experience such situations, please email us immediately. We will work with carriers to solve these problems as quickly as possible.

  • Should the package(s) is/are lost during transportation, please email us immediately. We will track the package(s) with the carrier upon receiving your request. Once the package(s) is/are confirmed to be lost, we will send you a replacement.

  • Should you find the package damaged upon receiving it, please report it to the driver of the carrier as well as take a picture of the damaged package, which would be requested for a damage claim by the carrier. Please email us immediately and provide any evidence of the damages such as images, or written report from the driver if there is any.

We will place the claim to the carrier on behalf of you. Once the carrier approves the reimbursement, we can send you the replacement, credit your account, or refund you as you wish.

 

*Changes to the Terms of Service and the Website

blissbridalus.com is a work in progress, and as such things may change, be added, or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up to date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.